![]() Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. Job Description Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. This person should also have experience in sales, as the opportunity may arise to promote company products and services. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management. ![]() Provide personalized customer service by. Track key quality assurance metrics for improvement strategies. Generate customer interest in the services or products offered by the company. ![]() Conducting role-playing activities to develop interpersonal skills (e.g. Outbound Call Center Agent Job Description contact businesses or private individuals by phone deliver prepared sales scripts to persuade potential customers. videos and manuals) Organizing classroom-style seminars. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. Analyze call center data to generate valuable insights to predict customer trends. Customer Service Trainer responsibilities include: Developing digital and print educational material (e.g. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. ![]() Sample customer service representative job descriptionĪt, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. ![]()
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